Client tiers for raising grooming prices

How client tiers work in Pawdmin

• You create as many tiers as you need. Each tier has a name and an hourly amount, for example "Founding clients, $110" and "New clients, $150".
• One tier is the default. Every new client is put on the default tier automatically, including clients who register themselves through the client portal.
• You move a client with one change. A client's tier is a setting on the client's record. Changing it moves that client to the new rate for future orders.
• A tier in use cannot be deleted. Pawdmin stops you deleting a tier while any client is on it.

Raising prices on new clients first

The safest price rise is one your existing clients never feel. In Pawdmin that takes two steps:

1. Create a new tier at the higher rate and make it the default.
2. Leave every existing client on the old tier.

From then on, each new client pays the new rate. You see what the higher rate does to demand before any existing client is asked to pay more. When you are ready, you move existing clients up, one client at a time. How to raise grooming prices walks through the whole sequence.

Scheduling a rate change for a future date

A new tier can replace older tiers from an effective date. Pawdmin shows the change on a timeline, with warnings where rates overlap or leave a gap.

The effective date matters when you book ahead. When Pawdmin's appointment wizard schedules a client's repeating appointment for the year, each appointment is priced at the tier in effect on its own date. An appointment before the change keeps the old rate, an appointment after it gets the new one, and the wizard tells you that more than one rate applies. See year-ahead scheduling.

What a tier change does not do

Pawdmin does not reprice orders that already exist. Each order keeps the rate it was created with, so changing a tier's amount or moving a client to another tier leaves that client's existing orders and approved estimates alone. Only new orders pick up the change.

Seeing your tiers in the numbers

Pawdmin's client analytics report breaks your clients down by tier, so you can see how many clients are on each rate.

Which plan includes client tiers

Client tiers are part of every Pawdmin plan, including the free Basic plan. See pricing.