Client portal for grooming clients
The Pawdmin client portal is where your clients do their own admin. They register, add their dogs, upload rabies proof, sign your documents, approve estimates, pick one of the times you offered and pay, all without seeing your calendar.
What clients can do in the portal
- Register and log in with an email address and password. Registration asks for name, email, password and phone number.
- Set up their household. A short onboarding asks for their address, their pets and the days and times that suit them.
- Approve an estimate and choose a time. When you offer penciled-in times, the client sees them in the portal, approves the estimate and picks one.
- Ask for appointments. Clients can request a new appointment, rebook and request a reschedule. Each request lands in your Queue.
- See their appointments. Upcoming and past appointments are listed.
- Upload rabies proof. A photo or PDF plus the expiry date.
- Sign documents. Waivers and policies are signed on screen. See documents and waivers.
- View and download invoices, and pay them. See payments and checkout.
- Add a pet.
- Read your courses and tutorials, if you publish any.
You decide who gets in
Client registration has three controls:
- Verification. New clients verify by email, by a code sent as a text message, or either.
- Approval. You can require your approval before a new registration becomes a client.
- Closed registration. You can stop new registrations altogether when your books are where you want them.
Booking rules
When a client books through the portal, Pawdmin blocks the booking if the dog's rabies proof has expired or a required document is unsigned.
Client self-scheduling is optional and off unless you turn it on. With it on, a client types their availability in plain language and Pawdmin proposes times that fit your rules. You choose whether those bookings are confirmed immediately or wait for your approval.
A booking assistant that clients can talk or type to is also available. It is off unless enabled for your account.
Where the portal lives
Each groomer's portal is part of that groomer's own Pawdmin site, at an address like yourbusiness.pawdmin.com/client, or on your own domain if you have connected one.
What the portal does not do
- No chat. The portal has no messaging between you and the client.
- Clients cannot see your calendar. They see only times you have offered or that Pawdmin proposed under your rules.
- Clients cannot edit an existing pet's record. They can add pets, and changes to an existing pet go through you.
Which plan includes the client portal
The client portal is part of the Grow plan and above. See pricing.
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