Grooming waivers and signed documents

Writing and updating a document

You write a document in Pawdmin's editor, with formatting and images, or upload a PDF you already have.

Every document has versions. A version is a draft, active, archived or expired. When you make a new version active, the previous active version expires automatically, so clients always sign the current wording and you keep a record of the old one. Versions can be copied, restored or deleted.

Deciding who has to sign

Each document has a signature requirement:

• Not required. The document is there to read.
• Required once. Each client signs it one time.
• Required on every booking. The client signs again each time they book.

A client with a required document unsigned is asked to sign it during booking and cannot finish booking until they do.

How clients sign

Clients sign in the client portal. They read the document and draw their signature on the screen with a finger or mouse.

What Pawdmin keeps as proof

For each signature Pawdmin stores:

• the signature image
• a signed PDF of the version the client saw
• the date and time of signing
• the IP address and browser the client signed from
• the appointment the signature belongs to, if any

Pawdmin also keeps an activity log for each document: when it was assigned, viewed, signed, emailed and downloaded. You can email the signed copy to the client, and clients can view and download their signed PDFs from the portal.

Paper signatures

If a client signs on paper, you can upload a photo or scan and mark the document "Signed on Paper". Photos and PDFs up to 10 MB are accepted.

Why this matters for a home-based groomer

A waiver only protects you if you can show exactly what the client agreed to and when. An editable file in a folder does not do that. A signed PDF tied to a version, a signature and a timestamp does.

Which plan includes documents

Document management is part of the Grow plan and above. See pricing.